Reviews

We are very proud to share these kind words from our satisfied customers. Please take a moment to click the "Submit a Review" button below and share your own review.
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Let me start by saying what an excellent experience I had with this shop and specifically Larry the store manager. I had the entire exhaust system replaced by another Tuffy location and the catalytic converter began to rattle. This location was much more convenient than where the original repair was done, so I went in hoping it would be covered under warranty. Larry had my vehicle diagnosed in minutes. He spoke highly of his mechanics and said they would complete the repair under the warranty. The work was completed in 48 hours and the car sounds like it did when it was new! The facility is clean and well kept which says a lot about an auto repair shop! I will highly recommend this Tuffy location and Larry, from Chicago, to anyone I know that needs auto service! Thanks Larry for All You Did for Us!

— Carl A., WILDWOOD, FL


I will start by saying...I will NOT go anywhere else to have my vehicles serviced! The manager David has been outstanding to work with. First of all, he is incredibly honest. He tells it like it is. No sugar coating, no embellishing. I was encouraged to give Tuffys a try, by a good friend. He told me...If you want it done and done right, this is the only place to go. And he was right. I don't normally do reviews, but I want people to know. I have encouraged all my friends and neighbors to come here...and we watch the Tuffy work bays filled, as the oil change place a half block away has the employees outside on the street, trying to attract business. Here is what I like about Tuffys and specifically the manager I have worked with... Friendly, straight forward, honest, takes the time to explain things if I don't understand, he listens to me with patience, no unexpected charges, does what he says he will do. That's what I want from a auto service center, and I get it here. The mechanics seen very well trained, they are fast and courteous. The store itself is clean and welcoming. I know this souinds like a whole lot of "wonderful things", but that's exactly what you get here. Thanks Tuffy Auto Service! Thanks David! Thanks Mechanics!

— Richard C., The Villages, FL


I CAME INTO THE TUFFY IN SUMMERFIELD . FIRST OFF I WAS GREATED WITH A SMILE AND A VERY NICE COUNTER CLERK Which turned out to be the manager of the store his Name is David . he was very courteous and was able to listen to me about my problem . Being a single woman i always am very worried about going into an auto shop . i needed 4 tires and a alignment . David took the time to show me what he could do for me . The price was great . the service was even better . While they was working on my car he showed me i had a bent wheel that they put on back of the car . David told me that he always shows the customer what is going on with there cars so there are no surprises . I would recommend this Service center to anyone and everyone . Thankyou again to David and his Staff

— magda f., summerfield, FL


Very pleasant experience. The guys were ready to listen, help with questions, concerns. Did not try to push extras on me. Educated me about upcoming needs without belittling or sales pitch. Even asked me questions about my driving habits and problems I may have been experiencing lately, to help them assess a concern. Shared no cost solutions to help with better driving experience . I can say, I was impressed with everything from staff to cleanliness!

— Lydia P., Summerfield, FL


ABSOLUTELY WONDERFUL!!! David was a perfect gentleman and took care of everything! I was Very Impressed with his professionalism and I sincerely, from the bottom of my heart, appreciated the fact that I could have a service performed and they weren't trying to sell me all kinds of other things in the store or several additional services for my vehicle!!!!! It also means a lot when you go to the same place and the same employees are working there each time you go! I like to see the same faces and work with people who get to know me, my vehicle and my preferences!! Please do not change - This has been the best place I've been in quite some time. It felt like "home" and I will keep going back now!

— Linda L., Summerfield, FL


I cannot say enough how fabulous tge customer service at Tuffy's was for us. We arrived near closing time, 4 hours from home and 5 hours from our destination with a major issue to a caliper that had just been worked on at our local Jiffy Lube, about 48 hours prior. Ed and his team were so nice and went above and beyond to get us back on the road, even staying late. I am telling everyone I meet to go to Tuffy's. Ed was an angel who saved us.

— Erin V., Baton Rouge, LA


May 21, 2015..first visit, professional staff, Dana, everything performed as explained and on time. Customer service is on their mind! Facility clean. We will keep going back. Thanks

— Carleton K., Summerfield, FL


I've been going the Summerfield Tuffy's for the past two years. I have two vehicles. They have been honest and professional every time. I will continue to to go to Tuffy's.

— Bruce W., Summerfield, FL


I had a appointment for 9 a.m. Work started on time, clean, organized location. Manger and service tech was friendly, with work done on time at price quoted. I shall return!

— Raymond P., Ocala, FL


Tuffy in Summerville is the only place I will have my car serviced and repaired. Not only are they professional and friendly, the place is spotless, the staff and the mechanics are top flight and do the job right the first time, letting you know exactly what is going on. Being a transplanted "New Yawka", I appreciate that when they say "It'll be done in an hour", I can set my watch to that promise, as everyone knows, we don't have patience to sit around! Want to avoid hassles and excuses? Go to Tuffy in Summerfield.

— Don S., The Villages, FL


While visiting the camp ground at Santos my 1998 dodge had began to experience a loud noise which I believed to be the ac. There was no other place open as it was the Saturday of Memorial Day weekend. The entire experience from the very first call to the owner giving me a ride to and from the campground while they fixed the truck. The price was fair, the professionalism, and the hospitality was outstanding!

— mark v., port orange, FL


Very impressed with my experience with Tuffy Tires of the Villages. I was needing tires at a great price, and they provided that and so much more. The shop was clean, kid friendly, great customer service, and was able to get the job done faster than expected. Will definitely be recommending them to my friends and be coming back again. ;) Great job Tuffy!

— Lori P., Hernando, FL


"I came to this Tuffy about two weeks ago to have my oil gasket, timing cover, and rear brakes replaced on my Durango ahead of embarking cross-country this month. I had a mechanic I trusted up in Gainesville who actually identified the issues, but having worked with these guys before, my dad insisted I come here. So, I made the drive down and quickly discovered why my dad loved the place! Not only did these guys get all the work done same day (with both the mechanic and the owner staying well past 7PM to finish it up), but they did it at over $100 less than what I planned to pay in Gainesville. Beyond that, they kept an exceptionally clean shop, they were all genuinely friendly, and were also very willing to explain, in detail, everything they were doing (something my amateur-mechanic-of-a-father sincerely appreciated). To top it off, after explaining that I really cared about my truck being safe (as I would be leaving it with my fiance while I finished school), the owner offered have it inspected again, top-to-bottom, for FREE, before I took off for Oregon. I was blown away! Needless to say, this place is easy to recommend not only for its pricing, but for its truly exceptional customer service. Great work!" Love you dad!

— ross m., summerfield, FL


I am so impressed with this auto care center and I will always go back to them. The technicians literally saved my engine. The staff was so friendly and very dedicated to each detail of what I needed. They explained everything to me and I knew my car was in great hands. The inside was so clean and comfortable.I was very impressed with the staff as each one had a smile on their face and I could tell they took pride in their work. I will most definitely be back.I have already told so many people about this place, and I will tell anyone not to take their car anywhere else but them.

— Theresa M., Palm Coast, FL


I had my oil changed today at the Summerfield location (14 Mar 12) and the young man at the counter was polite and helpful. He didn't try to sell me anything I didn't want and the whole process took less than a half hour. I'm very happy with the service. Thank you

— Karen W., Ocklawaha, FL


Beautiful Store with Great Service!!! Thanks Tuffy.

— Daniel J., Summerfield, FL


I have had work done on two cars, but one of them was in serious need of careful attention and the guys at Tuffy came through big time. They not only spent an amazing amount of time diagnosing what was wrong, but took all the time that was necessary to fix it right. The car had been vandalized in a way that was almost impossible to tell, yet the mechanics persevered—even after closing time—until they figured it out. I'm certain a less scrupulous shop would've taken advantage and over charged me but Tuffy never did. In fact, the total came in slightly below the estimate! The shop is spotless, the waiting area is comfortable and the TV even works. My son and I spent the entire first day at the shop and were surprised that they took us to the bay and show us what was going on...very friendly. Both the front desk staff and owner went above and beyond, going so far as to drop me home and pick me up the next day. Incredible. I am now a big fan of this place and will hesitate not one moment to recommend them. They're five minutes up the road from The Villages and anyone here who considers taking their business anywhere else is making a huge mistake. I almost can't wait for one of my cars to break down again so I can take it there!

— ALAN G., THE VILLAGES, FL

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