Our Customers' Reviews
Excellent service. On time appointment.
— Frank A., The Villages, FL
Great place, knowledgeable and experienced techs. Friendly and helpful management.
— Joe M., Lady Lake , FL
From the moment I walked in the door I was dreading what the lights were saying on my dash??? Estimates, diagnostics, labor, end results. Happy custome.My Nissan Sentra is purring like a Tiger. The gentleman at the counter Frank is AWESOME as are ALL his coworkers/employees. Frank made my experience quite painless even though I had to have a lot of work done. My purse/pocketbook may be stretched a bit & I mean this is the nicest way it was the right thing to do. My car drives better, sounds quieter, and I do believe it feels like new again! Thank you all so very much for the great service you all have provided to me: Especially to Frank, you are very knowledgeable & explained everything to me in laymans terms. Thank you again for a job well done
— Barbara R., Summerfield , FL
This place and the gentleman working here are all so awesome! Very helpful and understanding. I'm so pleased with all the work and knowledge I've received from them. I can't express enough how greatful I am to them for everything that was a nightmare. I appreciate everything from the work to the great personalities at this location. Thanks so much guys, you are rock stars!!
— Marlaina L., Summerfield, FL
Had our car serviced the guys where great. I came here after a visit at another shop that told me I needed a bunch of work to my car. I came here they did a free inspection and showed me everything. Half of the work that the other shop said we needed we did not need. They gave me a fair price so I did thework. Thanks for being honest.
— Tina N., Summerfield, FL
Took my vehicle in for diagnosis and service. To fix the vehicle, Tuffy had to preform some work that is not usually done by large chain repair shops. I was concerned that the main problem I had with the vehicle would not be solved with the repair. Tuffy took the time to ensure my specific concern was addressed. Frank took the extra time to explain the work and the checks that were done. I appreciate that as much as the outcome of the repair. I have a long list of things that I need to have done eventually and will take it back there again.
— D M., Ocala, FL
Great local place to service my vehicles, guys there are on POINT. I felt like a family member .
— Mike D., Belleview , FL
Thank you Tuffys awesome job. The mechanics are the best and the owner Frank was also very nice and informative. I'll be back with my wife's car this weekend
— Mike D., Belleview , FL
I was very skeptical when entering the premises although that was dismissed upon being greeted warmly by a Tuffy employee. My experience ended with Carlos Quinones who was very accommodating also and resourceful.His knowledge about the services I received were informative and left me even more at ease about using Tuffy for the first time and also allowed me to know that it wouldnt be my last. Excellent Experience.
— Pat C., Summerfield , FL
Frank the manager was very informative and they checked my car completely. This is the third time I bring my car for service at Tuffy. I find them to be honest, reliable knowledgeable and reasonable too. Very good to have such service available today. Thank you Tuffy.
— Angele C., Summerfield, FL
Very Honest! An auto supply company told me that my battery under warranty was testing good. I don't know how they knew that since my battery was at 82 amps and should have been at 700+ amps. They thought it was my alternator and to take it over to Tuffy in Summerfield. At Tuffy's they removed my battery and put another battery in so that they could test the alternator. Alternator was good and Tuffy reported the battery was bad. They didn't have to be honest and I would have never known. Much appreciated! Tuffy told me to come back when the battery was put in and they would run diagnostics on the car to make sure everything was running good at no charge. Back to where I bought the battery and they replaced it at no charge. After that back to Tuffy's and they did the testing. We were so impressed we had them do an oil change while we were there and it included free tire rotation. They have a customer for life.
— Rosemarie H., Summerfield, FL
I very rarely take the time and effort to leave reviews, but in this case, the experiences that I have had at this location have been so outstanding that I am happy to do so. I recently moved to Florida from New York, and I was looking for a trustworthy and reliable place to take care of my automotive needs, as my vehicle is older and does require regular maintenance and repair. A friend recommended this Tuffy, so I decided to give them a try. I could not be more pleased or impressed! The customer service is absolutely outstanding. My experiences have been primarily with the manager, Jorge Alvarez. He is always unfailingly friendly and polite, no matter how busy it is. He is always able to accommodate all of my needs, no matter what they may be. He explains what is wrong with my vehicle in such a way that I can easily understand exactly what is wrong, what needs to be done to fix the situation, and why, and even takes me to my car and shows me, so that I can verify his findings. I have had quite a bit of work done there, and not only do I always feel I can trust his findings implicitly, but the work is always done quickly, within his given estimate of time, and with the utmost attention to detail. All work competed has always been done to the highest standards of quality. At times, during the course of repairs, he has found other issues that need addressing. These are promptly brought to my attention, and explained clearly, and it is immediately made clear to me when there is a safety issue. I know that I will not be permitted to leave the shop in an unsafe vehicle, but I never feel pressured into doing any unnecessary repairs or services. As a widow with a school aged child to transport, the trust and confidence I have in Mr. Alvarez and his staff to maintain my vehicle and keep us safe is priceless beyond measure. I would not dream of going anywhere else for my automotive needs, and I have recommended, and will continue to recommend this shop to all of my friends and acquaintances. Mr. Alvarez and his staff are shining examples of what customer service should be, rare in this day and age.
— Sabine R., Summerfield, FL
I am so satisfied with the service my family has received at this Tuffy location that I feel it is important to leave a review, so that others who may be looking for a reliable automotive service center will feel confident in choosing Tuffy to meet their needs. My family has been having our vehicles serviced here for years, and has always been happy, but I have never been more pleased with both the work, and the customer service at this location than since the new manager, Jorge, has taken over. When we walk into his shop, we know that we will be welcomed by the him with a friendly, smiling face, and always treated with both respect and courtesy. The shop is always neat, clean, and a pleasant and comfortable place to pass the time while our vehicles are being repaired. Jorge is honest and up front about necessary repairs and costs, and provides us with all of the information we need to make sound decisions about our automotive needs. We come here for both routine maintenance and urgent/emergent repairs, because we know that the work will be done quickly and done right. We frequently chat with other customers while in the waiting area, and have never spoken to anyone who is not 100% happy with the work and customer service here. We have sent both friends and acquaintances his way, and all have been just as pleased as we are. Kudos to Jorge and his staff for providing consistently outstanding service!
— Donald I., The Villages, FL
I feel so strongly about the excellence of both the quality of work done and the customer service at this Tuffy that a review is indicated. I heard about Jorge here at Tuffy by a word of mouth recommendation from a friend, who could not speak more highly about him. I brought in my vehicle, already knowing what repairs would be needed and what they should cost, having a degree in motorsports engineering myself. I was pleasantly surprised by how professional and knowledgeable the manager, Jorge Alvarez, was. He was able to take me in right away, immediately identified both the problem and solution, and provided me with what I feel was a very reasonable estimate, considering the amount and difficulty of the work that I knew needed to be done. That being said, I decided to have the work done, and Jorge was able to accommodate me right away. During my wait, I spoke with Jorge at length, and was further impressed by the extent and depth of his knowledge. The extensive work was competed by his mechanics quickly and I could not be more satisfied by the quality of their work. I have found a new go-to place for my vehicle maintenance and repairs, and feel confident in recommending Jorge and his staff to friends and family, knowing that they will be well taken care of.
— Sandy N., Ocala, FL
I was in that area that day and remembered I needed an oil change. My friend stated go to Tuffy. I googled the location near The Villages. Wow!!! What great Customer Service. I always check my car after an oil change for leaks etc. The young man that changed my oil was very thorough. The staff Tiffany and Carlos was wonderful. I appreciate when I am called by my name and treated with respect. Overall great Customer Service. TDavis
— Tracy D., INVERNESS, FL
Let me start by saying what an excellent experience I had with this shop and specifically Larry the store manager. I had the entire exhaust system replaced by another Tuffy location and the catalytic converter began to rattle. This location was much more convenient than where the original repair was done, so I went in hoping it would be covered under warranty. Larry had my vehicle diagnosed in minutes. He spoke highly of his mechanics and said they would complete the repair under the warranty. The work was completed in 48 hours and the car sounds like it did when it was new! The facility is clean and well kept which says a lot about an auto repair shop! I will highly recommend this Tuffy location and Larry, from Chicago, to anyone I know that needs auto service! Thanks Larry for All You Did for Us!
— Carl A., WILDWOOD, FL
I will start by saying...I will NOT go anywhere else to have my vehicles serviced! The manager David has been outstanding to work with. First of all, he is incredibly honest. He tells it like it is. No sugar coating, no embellishing. I was encouraged to give Tuffys a try, by a good friend. He told me...If you want it done and done right, this is the only place to go. And he was right. I don't normally do reviews, but I want people to know. I have encouraged all my friends and neighbors to come here...and we watch the Tuffy work bays filled, as the oil change place a half block away has the employees outside on the street, trying to attract business. Here is what I like about Tuffys and specifically the manager I have worked with... Friendly, straight forward, honest, takes the time to explain things if I don't understand, he listens to me with patience, no unexpected charges, does what he says he will do. That's what I want from a auto service center, and I get it here. The mechanics seen very well trained, they are fast and courteous. The store itself is clean and welcoming. I know this souinds like a whole lot of "wonderful things", but that's exactly what you get here. Thanks Tuffy Auto Service! Thanks David! Thanks Mechanics!
— Richard C., The Villages, FL
I CAME INTO THE TUFFY IN SUMMERFIELD . FIRST OFF I WAS GREATED WITH A SMILE AND A VERY NICE COUNTER CLERK Which turned out to be the manager of the store his Name is David . he was very courteous and was able to listen to me about my problem . Being a single woman i always am very worried about going into an auto shop . i needed 4 tires and a alignment . David took the time to show me what he could do for me . The price was great . the service was even better . While they was working on my car he showed me i had a bent wheel that they put on back of the car . David told me that he always shows the customer what is going on with there cars so there are no surprises . I would recommend this Service center to anyone and everyone . Thankyou again to David and his Staff
— magda f., summerfield, FL
Very pleasant experience. The guys were ready to listen, help with questions, concerns. Did not try to push extras on me. Educated me about upcoming needs without belittling or sales pitch. Even asked me questions about my driving habits and problems I may have been experiencing lately, to help them assess a concern. Shared no cost solutions to help with better driving experience . I can say, I was impressed with everything from staff to cleanliness!
— Lydia P., Summerfield, FL
ABSOLUTELY WONDERFUL!!! David was a perfect gentleman and took care of everything! I was Very Impressed with his professionalism and I sincerely, from the bottom of my heart, appreciated the fact that I could have a service performed and they weren't trying to sell me all kinds of other things in the store or several additional services for my vehicle!!!!! It also means a lot when you go to the same place and the same employees are working there each time you go! I like to see the same faces and work with people who get to know me, my vehicle and my preferences!! Please do not change - This has been the best place I've been in quite some time. It felt like "home" and I will keep going back now!
— Linda L., Summerfield, FL
I cannot say enough how fabulous tge customer service at Tuffy's was for us. We arrived near closing time, 4 hours from home and 5 hours from our destination with a major issue to a caliper that had just been worked on at our local Jiffy Lube, about 48 hours prior. Ed and his team were so nice and went above and beyond to get us back on the road, even staying late. I am telling everyone I meet to go to Tuffy's. Ed was an angel who saved us.
— Erin V., Baton Rouge, LA
May 21, 2015..first visit, professional staff, Dana, everything performed as explained and on time. Customer service is on their mind! Facility clean. We will keep going back. Thanks
— Carleton K., Summerfield, FL
I've been going the Summerfield Tuffy's for the past two years. I have two vehicles. They have been honest and professional every time. I will continue to to go to Tuffy's.
— Bruce W., Summerfield, FL
I had a appointment for 9 a.m. Work started on time, clean, organized location. Manger and service tech was friendly, with work done on time at price quoted. I shall return!
— Raymond P., Ocala, FL
Tuffy in Summerville is the only place I will have my car serviced and repaired. Not only are they professional and friendly, the place is spotless, the staff and the mechanics are top flight and do the job right the first time, letting you know exactly what is going on. Being a transplanted "New Yawka", I appreciate that when they say "It'll be done in an hour", I can set my watch to that promise, as everyone knows, we don't have patience to sit around! Want to avoid hassles and excuses? Go to Tuffy in Summerfield.
— Don S., The Villages, FL
While visiting the camp ground at Santos my 1998 dodge had began to experience a loud noise which I believed to be the ac. There was no other place open as it was the Saturday of Memorial Day weekend. The entire experience from the very first call to the owner giving me a ride to and from the campground while they fixed the truck. The price was fair, the professionalism, and the hospitality was outstanding!
— mark v., port orange, FL
Very impressed with my experience with Tuffy Tires of the Villages. I was needing tires at a great price, and they provided that and so much more. The shop was clean, kid friendly, great customer service, and was able to get the job done faster than expected. Will definitely be recommending them to my friends and be coming back again. ;) Great job Tuffy!
— Lori P., Hernando, FL
Beautiful Store with Great Service!!! Thanks Tuffy.
— Daniel J., Summerfield, FL
I had my oil changed today at the Summerfield location (14 Mar 12) and the young man at the counter was polite and helpful. He didn't try to sell me anything I didn't want and the whole process took less than a half hour. I'm very happy with the service. Thank you
— Karen W., Ocklawaha, FL
I am so impressed with this auto care center and I will always go back to them. The technicians literally saved my engine. The staff was so friendly and very dedicated to each detail of what I needed. They explained everything to me and I knew my car was in great hands. The inside was so clean and comfortable.I was very impressed with the staff as each one had a smile on their face and I could tell they took pride in their work. I will most definitely be back.I have already told so many people about this place, and I will tell anyone not to take their car anywhere else but them.
— Theresa M., Palm Coast, FL
"I came to this Tuffy about two weeks ago to have my oil gasket, timing cover, and rear brakes replaced on my Durango ahead of embarking cross-country this month. I had a mechanic I trusted up in Gainesville who actually identified the issues, but having worked with these guys before, my dad insisted I come here. So, I made the drive down and quickly discovered why my dad loved the place! Not only did these guys get all the work done same day (with both the mechanic and the owner staying well past 7PM to finish it up), but they did it at over $100 less than what I planned to pay in Gainesville. Beyond that, they kept an exceptionally clean shop, they were all genuinely friendly, and were also very willing to explain, in detail, everything they were doing (something my amateur-mechanic-of-a-father sincerely appreciated). To top it off, after explaining that I really cared about my truck being safe (as I would be leaving it with my fiance while I finished school), the owner offered have it inspected again, top-to-bottom, for FREE, before I took off for Oregon. I was blown away! Needless to say, this place is easy to recommend not only for its pricing, but for its truly exceptional customer service. Great work!" Love you dad!
— ross m., summerfield, FL
I have had work done on two cars, but one of them was in serious need of careful attention and the guys at Tuffy came through big time. They not only spent an amazing amount of time diagnosing what was wrong, but took all the time that was necessary to fix it right. The car had been vandalized in a way that was almost impossible to tell, yet the mechanics perseveredeven after closing timeuntil they figured it out. I'm certain a less scrupulous shop would've taken advantage and over charged me but Tuffy never did. In fact, the total came in slightly below the estimate! The shop is spotless, the waiting area is comfortable and the TV even works. My son and I spent the entire first day at the shop and were surprised that they took us to the bay and show us what was going on...very friendly. Both the front desk staff and owner went above and beyond, going so far as to drop me home and pick me up the next day. Incredible. I am now a big fan of this place and will hesitate not one moment to recommend them. They're five minutes up the road from The Villages and anyone here who considers taking their business anywhere else is making a huge mistake. I almost can't wait for one of my cars to break down again so I can take it there!
— ALAN G., THE VILLAGES, FL